Privacy Policy

1. Overview

Tatiana Cigars Tobacco Co. ("we," "us," or "our") operates tatiana-cigars.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

2. Information We Collect

We collect the following information when you place an order or contact us:

• Identity information: First name, last name, date of birth (for age verification).
• Contact information: Email address, phone number.
• Shipping information: Street address, city, state, ZIP code.
• Payment information: Payments are processed by Braintree (a PayPal service). We do not store credit card numbers on our servers.
• Order information: Products purchased, quantities, order history.
• Communications: Messages you send us via the contact form.

We may also collect non-personal technical data such as browser type, IP address, and pages visited to improve our website.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.
• Verify your age as required by law (21+).
• Send order confirmations and shipping updates via email.
• Comply with the PACT Act and applicable state tobacco tax reporting requirements.
• Respond to your inquiries and customer service requests.
• Improve our website and services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. PACT Act Compliance

Under the Prevent All Cigarette Trafficking (PACT) Act, we are required to collect and report customer information — including name, address, and quantity of tobacco products purchased — to the appropriate state and federal tax authorities. By placing an order, you consent to this reporting.

5. Payment Processing

All credit and debit card transactions are processed securely by Braintree, a subsidiary of PayPal. Braintree is PCI-DSS compliant. We never have access to your full card number. For bank transfer payments, transaction details are handled directly between you and your financial institution.

6. Cookies

We use session cookies to maintain your shopping cart and age verification status during your visit. These cookies are essential for the website to function and do not track you across other websites. We do not use advertising or tracking cookies.

7. Data Retention

We retain your order information for a minimum of 7 years as required for tax and legal compliance. You may request deletion of your personal data where not required by law by contacting us.

8. Third-Party Services

Our website uses the following third-party services:

• Braintree/PayPal — payment processing.
• USPS — shipping and delivery.
• Google Fonts — typography (fonts loaded from Google's servers).

Each of these services has its own privacy policy governing their use of data.

9. Data Security

We implement industry-standard security measures including SSL/TLS encryption (HTTPS), secure server configurations, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

10. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of non-essential communications.

To exercise any of these rights, please contact us.

11. Children's Privacy

Our website is strictly intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we discover we have collected information from a minor, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.